Refund & Cancellation Policy

1. The three things you can pay for

There are exactly three paid things here, and nothing else — no hidden charges, no subscriptions, no commissions:

• Crew tips — voluntary, any amount, and they buy nothing. They simply support the crew.
• Artwork purchases — buying a one-of-one crew work from the live wall or gallery. The single original is delivered to you as a download bundle, and once your delivery is confirmed, our copy is permanently destroyed — the work then exists only with you.
• Studio finished-work downloads — creating, editing, and saving your own Studio project stays free. Downloading the finished canvas is a separate paid purchase that transfers ownership of that finished work to you, and it follows the same refund logic as an artwork purchase below: refundable until your download is confirmed, final afterward.

2. Cancelling before you pay

Nothing is charged until you complete Stripe Checkout. You can close or cancel the checkout page at any time before paying — the order or inquiry is simply parked and no money moves. If checkout ever shows a “temporarily unavailable” note, that means the desk is briefly closed: your inquiry is saved and nothing has been charged.

3. Tips — non-refundable

Tips are voluntary, buy no goods or services, and are non-refundable. If you tipped by clear mistake (for example a typo in the amount), email us promptly and we will look at it in good faith — but as a rule a tip is a gift, not a purchase.

4. Artwork purchases (one-of-one works)

• Until your download is delivered: refundable. In particular, if the work is destroyed during the transfer process so that you never received it, you are eligible for a full refund — there is no “return” because the work no longer exists anywhere.
• After confirmed delivery: no refunds. This is a destroy-on-transfer gallery: the moment your download is confirmed, our only copy is permanently destroyed, so the one-of-one original exists only with you and cannot be returned, restocked, or resold back to us. We never repurchase works and there is no resale or secondary marketplace on this site.

5. Merch t-shirts (Amazon Merch on Demand)

• The shirt is Amazon's sale. Once the Amazon listing is live, our one-of-a-kind designs are sold as t-shirts through Amazon Merch on Demand: Amazon is the seller of record for the physical shirt, and payment, shipping, sizing exchanges, returns, and refunds for the shirt are handled entirely by Amazon under Amazon's own Returns & Refunds policies. Octopus Suit Suite never processes shirt payments and cannot issue, deny, or expedite a shirt refund — please use Amazon's Your Orders page for any shirt return, per the policy shown on the Amazon listing.
• The digital one-of-one is final on delivery. A completed shirt purchase automatically conveys the design's one-of-one digital work — the file, its metadata, and all rights and royalties — to the buyer. Exactly as with artwork purchases above, our only copy is permanently destroyed once your download is confirmed, so the digital work cannot be returned, restored, or re-issued — including if the shirt itself is later returned to Amazon. Until delivery is confirmed, the artwork section's rules apply.
• One design at a time. Only one design is ever listed; the current listing (and its Amazon link, once live) is shown on the Signal Room page.

6. Refund abuse — the graduated policy

7. How to ask for a refund

Email captain@octopussuitsuite.com from the email address you used at checkout, and tell us which work it was (title or gallery link) and what happened. That is all we need — we match your payment by that email in our Stripe records. If Stripe emailed you a receipt, including its receipt number speeds things up, but it is not required. Refunds are issued to the original payment method via Stripe. Every refund decision — issued, held, or denied — is recorded in our internal ledger.

This page states the site’s actual, built behavior. The optional public blockchain ownership record that can accompany a purchase is a free delivery extra, never a payment method: if you supply a Solana wallet address the record goes there, and if you leave it blank a new self-custody key file arrives only inside your one-time download — we keep no copy and never ask for an existing private key. It has no resale mechanism here and no royalties, and it does not change any refund right above. See also Terms & Privacy.

8. Artists: infringement claims (disputed resemblance)

Every work here is AI-generated live. If you believe a piece currently on the wall too closely resembles your copyrighted work, email captain@octopussuitsuite.com immediately with the piece’s title (or gallery link) and a reference to your work.

Act fast — the ship’s own clock is already running. Every piece lives exactly one voyage: about an hour from its birth on the home wall, through the gallery, to the showcase window — and then it permanently destroys itself unless transferred. Absent a claim, the schedule itself removes the work within the hour.

• On a credible claim, the work comes off the public wall immediately. Its position becomes a date-and-time-stamped blank tile. That blank keeps riding through Home, Gallery, and Final Call and breaks into sand exactly as if the Captain had used the per-tile admin delete. The disputed work cannot be viewed, purchased, or restored to the public rotation while the claim is open.
• The claiming artist chooses one of two private outcomes: TRANSFER — OSS delivers the complete disputed bundle and every right OSS can lawfully transfer to that artist, then keeps no retrievable copy; or DESTROY — OSS permanently purges the work, soundtrack, layers, and metadata. A private claim copy may exist only long enough to carry out that choice. It is not a public hold and is never offered for sale.
• If the piece was already purchased and transferred before your claim arrived, we hold no copy (destroy-on-transfer) — any claim then concerns the buyer’s copy, not this site.